Looking for the best business phone systems? You’re in the right spot!
Business communication is rapidly changing, with companies now relying on cloud-based business phone systems. Such services handle calls, video meetings, team messaging, voicemail, and customer support.
But there are so many phone solutions for businesses. So, choosing the right one for your business can be challenging. Don’t be concerned!
This blog compares the 9 best business phone systems. We’ll cover their features, cost, pros, and cons to help you pick the right business phone service. Let’s go!
Comparison Table of the Best Business Phone Systems
In a hurry? Here’s a comparison table with the top business phone services.
| Phone System | Key Feature | Initial Cost (per user per month) | Use Cases | Our Rating |
|---|---|---|---|---|
| Nextiva | Unlimited domestic calls and messages along with top-notch call quality. | $15 | Small businesses and industries, including healthcare, retail, education, etc. | 4.8/5 |
| Ooma | Offers 100+ standard features, including a virtual receptionist and those for calling, call management, and administration. | $19.95 | For businesses that require hybrid phone setups, like automotive, construction, etc. | 4.7/5 |
| Dialpad | AI-powered cloud-based communication system for business calls and various digital interactions. | $15 | Different services for startups, small businesses, non-profits, and enterprises. | 4.7/5 |
| Phone.com | A cloud-based VoIP system ideal for businesses with international calls. Supports several devices. | $15 | Focuses on supporting the growth of small businesses that require international calls. | 4.6/5 |
| Zoom Phone | Perfect for businesses with several teams that require voice calls, video conferences, and video meetings. | $8.5 | Ideal for hybrid calls in any industry from a business to an enterprise. | 4.6/5 |
| Grasshopper | Simple setup and design ideal for important business phone needs, including text and calls. | $14 | Well-suited for solo entrepreneurs, small business owners, and side hustlers. | 4.4/5 |
| Google Voice | A flexible cloud-based phone system by Google, which is available in multiple countries and strongly integrates with Google products. | $10 | Ideal for individuals and businesses of all sizes in different industries, like retail and technology. | 4.4/5 |
| CloudTalk | A cloud-based business phone platform available across 160+ countries. Offers powerful AI workflows and voice agents, popular for real-time monitoring. | $25 | Best for sales and support teams of micro, small, and mid-sized businesses. | 4.2/5 |
| Verizon | Offers multiple business communication services, including VoIP systems. Verizon is known for its network reliability and coverage across many countries. | $30 | Plans for personal and business use. Ideal for small to medium businesses and the public sector. | 4.1/5 |
Want to go through them in detail? If yes, then keep reading!
9 Best Business Phone Systems (Features, Cost, Pros, Cons)
After reviewing all the best business phone systems available in the market, we’ve shortlisted the best of the best phone solutions for your business. Each of them are secure to use. Let’s get to know them!
1. Nextiva
Nextiva is one of the most popular small business VoIP phone systems. Millions of local businesses and top brands trust this phone provider for their customer interactions. This involves business phone calls, messaging, and video meetings.
Moreover, it uses top-notch technology for improved phone call quality. So, you’ll get high-definition audio on each call for crystal-clear communication.
Features
- Commercial-grade SMS and MMS for text messaging, like direct customer communication, appointment reminders, and customer support.
- Perform your business communication actions with the NextivaONE app.
- Its AI-powered virtual receptionist, XBert, automatically handles calls, appointments, and FAQs.
- You can talk as much as you want at a low price with unlimited calling.
- Provides toll-free and local phone numbers to strengthen brand recognition.
- Get insights from your data through its advanced analytical reports.
Pros and Cons
| Pros | Cons |
|---|---|
| 99.999% network uptime | Overwhelming while onboarding. |
| High-rated business phone provider with 4.6/5 TrustScore. | Limited international capabilities. |
| Unlimited calling in the US and Canada. | Customer service improvements are necessary. |
| HD audio and video conferencing. | Slow response times and long hold periods. |
| Scalable phone service. | Porting delays and unresolved issues. |
Pricing
You can buy Nextiva from its official website. It has two different price variations suited for small businesses and enterprises. These are small business plans:
- Core: $15/user/mo, inbound and outbound voice, business SMS, etc.
- Engage: $25/user/mo, Core plan features, advanced reporting, and more.
- Scale: $75/user/mo, video and web chat, journey orchestration, and more.
2. Ooma
Another leading business phone service for hybrid setups (virtual and physical desks) is Ooma. Each of its plans lets you provide real-time customer support, fast internet calling, and easy phone management.
Its AI-powered virtual receptionist can greet and direct callers to the right employees or departments before picking up the phone. It can answer questions like operating hours, play on-hold music, and share promotional messages.
Features
- AI Transcriptions can transcribe and summarize each call for its insights.
- 911 service connects 911 calls to local emergency responders.
- Integration with top platforms, like OpenAI, HubSpot, Zoho, Zendesk, etc.
- Includes analytics for call, fax, and message, along with call leaderboards.
- Ooma Office offers mobile and desktop apps for calls, text, and meetings.
- Customer engagement features include call queuing, auto dialer, etc.
Pros and Cons
| Pros | Cons |
|---|---|
| Unlimited calling in the US, Canada, Mexico, and Puerto Rico. | Comparatively, it’s expensive for small businesses. |
| Lets you set your primary business phone number. | Only 1 free toll-free number with time restrictions. |
| Relatively, it has an easier setup process that takes up to 15 minutes. | Difficult to scale due to various restrictions in the plan features. |
| It contains 100+ standard features even in the starter plan. | Users may face support delays for complex problems. |
| You’ll get multi-site admin and user management. | Need for improvements in consistent performance for critical use cases. |
Pricing
The prices of Ooma differ based on the exact service you buy. For small business phone systems, there are the following business phone plans:
- Essentials: $19.95/user/mo, 100+ standard features, mobile app, and more.
- Pro: $24.95/user/mo, Essentials plan features, call recording, etc.
- Pro Plus: $29.95/user/mo, Pro plan features, AI insights, and more.
- Enterprise: A custom plan that includes the Teams integration, call center solutions, and more.
3. Dialpad
If you want an AI-powered cloud-based communication system, then here’s Dialpad. Its Agentic AI enables AI-powered voice calls and digital interactions. This easily handles your complex tasks without customers having to wait.
Further, you can find many pre-built Agentic playbooks. Using them lets you automate authentication and updates. So, AI can handle workflows, like scheduling appointments, processing orders, and taking refunds, without any interruption.
Features
- Provides top-notch business call system features, like three-way calling, contact syncing, call recording, etc.
- Dialpad Connect centralizes records, transcriptions, and call summaries.
- Offers a unified app for calls, faxes, messages, text, and meetings.
- Includes smart call routing for automatically distributing incoming calls.
- Integrates platforms related to CRM, collaboration, data visualization, etc.
- The Dialpad Sell service helps you close deals faster by automating calling workflows. You can even provide real-time coaching during calls.
Pros and Cons
| Pros | Cons |
|---|---|
| AI call transcription and communication tools. | Many add-ons are available only for Enterprise plan users. |
| Use your own devices without the need for additional hardware. | There are restrictions for the number of departments in your business. |
| Easy to set up and use. Offers an intuitive interface. | Limits even on the number of offices connecting to the system. |
| Great reviews with 4.1/5 TrustScore. | Improvements are necessary in its customer service. |
| All-in-one platform for calls and messaging. | Trusting AI on complex issues can be difficult for businesses and their users. |
Pricing
Dialpad offers separate pricing schemes for its services, including AI Agent, Support, Sell, and Connect. Here are the Connect pricing plans to choose from:
- Standard: $15/user/mo, connect with HD calls and meetings.
- Pro: $25/user/mo, Standard features, CRM integrations, and 24/7 support.
- Enterprise: A custom plan for unlimited office locations, user access controls, etc.
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4. Phone.com
Phone.com is one of the best cloud-based VoIP systems for international business phone services. It’s an all-in-one platform supporting call, text, video, and voicemail from anywhere and from any device.
Most of all, every Phone.com plan includes essential phone services. This includes address book, call blocking, call forwarding, call logs, emergency 911 calls, etc.
Features
- AI-Connect provides seamless call routing and appointment scheduling.
- Live Answer-Connect offers a 24/7 professional live receptionist service.
- Foreign customers get a local number to call at standard U.S. local rates.
- Provides business insights through advanced reporting and data analytics.
- Supports desk phones and conventional ATA devices.
- Lets you route calls differently based on your business hours.
Pros and Cons
| Pros | Cons |
|---|---|
| Offers a 30-day money-back guarantee policy. | AI-powered features aren’t available in the Base plan. |
| Unlimited calling minutes, audio conferencing, and meeting duration. | Enhancements are necessary in customer service. |
| Comparatively, it’s an affordable platform for international calls. | Relatively, it offers an outdated interface on its apps. |
| A 4/5 TrustScore denotes it’s well-trusted by businesses. | Requires consistency in connectivity and call reliability. |
Pricing
Phone.com is a phone business solution with the following pricing options:
- Basic: $15/user/mo, unlimited minutes, video conferencing, and more.
- Plus: $22.5/user/mo, Basic plan features, conversational text messaging, etc.
- Pro: $33.33/user/mo, Plus plan features, call recording, call analysis, etc.
5. Zoom Phone
Zoom Phone is an enterprise-grade business phone system provider with calling and texting features. It lets you call and connect from anywhere, plus get faxes at any time. So, this makes it an ideal business phone provider for hybrid work.
Moreover, it’s a one-stop solution for businesses of all kinds and sizes. It’s perfect for those who want video call integrations. That’s why over 10 million people and businesses use Zoom Phone.
Features
- AI features provide automated call summaries, turn voicemails into tasks, provide real-time answers during calls, etc.
- Select from leading hardware partners or let Zoom Phone work on employees’ own devices. Everything works fine.
- You can simply manage users and their numbers.
- Integrates with your phone, work apps, major business apps, and Microsoft Teams.
- Features include instant chat, whiteboards, canvas, booking scheduler, etc.
- Shared lines, call queues, and Team SMS enable instant call routing.
Pros and Cons
| Pros | Cons |
|---|---|
| Advanced phone features even in the starter plan. | Restrictions on meeting hours and participants. |
| Budget-friendly phone service provider. | Limited analytical features. |
| User-friendly interface for beginners. | International calls become expensive due to high fees. |
| Includes a wide range of services, including call, text, chat, meeting, etc. | Connectivity and lagging issues are sometimes seen. |
| Provides clear voice and video calls. | Improvements are essential in meeting and user management. |
Pricing
You can find the pricing plans of Zoom Phone on its website. They are:
- Pro: $8.5/user/mo, advanced phone features, chat, meetings, etc.
- US and CA Unlimited: $16/user/mo for unlimited domestic calling within the US and Canada.
- Pro Plus: $20.50/user/mo, Pro features, video management, canvas, etc.
- Business Plus: $24.50/user/mo, Pro Plus features, device management, etc.
6. Grasshopper
Are you an entrepreneur looking for a virtual phone system for your business? Then, check out Grasshopper. This solution separates your business calls, messages, and contacts from your personal ones.
Additionally, you can use a toll-free number to sound more professional. Plus, it lets you add a personal flair with a vanity number, for example, 1-800-YOURBIZ. In fact, it also supports local numbers for your local business to build credibility.
Features
- Supports custom greetings and voicemail for a strong first impression.
- Call recording and transcription features to capture every detail of your calls.
- Automates call forwarding and routing as you set.
- Lets you schedule automated replies or text responses to stay responsive.
- Gives automated call summaries and AI-enabled business call sentiment.
- Add-ons for virtual receptionist, international calls, digital listing management, etc.
Pros and Cons
| Pros | Cons |
|---|---|
| Comparatively, it’s affordable. | Ideal for solo owners and small businesses only. |
| Unlimited users, free extensions, minutes, calls, and texts. | It lacks advanced features, such as team messaging, video conferences, etc. |
| Simple, clean, and modern interface. | Only contains basic analytics. |
| Provides crystal clear call quality across WiFi, VoIP, and cellular services. | Pricing plans not available in other regions apart from the US and Canada. |
| Offers desktop and mobile apps to stay connected from any device. | International calls and per-minute rates can be costly. |
Pricing
This virtual phone system is only available in the US and Canada. If your small business is located there, then go ahead with these pricing plans:
- True Solo: $14/mo, 1 number, 1 user, and basic calling/texting features.
- Solo: $25/mo, multiple users, 3 extensions, call transfer, and more.
- Small Business: Starts at $55, unlimited extensions, advanced controls, etc.
7. Google Voice
If you’re looking for a flexible phone provider for your business, then pick Google Voice. It’s a cloud-based phone service ideal for individuals and businesses of different sizes and types.
Best of all, you can make and receive calls right from Gmail. Further, Voice uses Google AI to block spam calls. It can automatically transcribe voicemails to text.
Features
- Integration with Google Meet and Calendar to focus on what’s important.
- Manage billing, number assignment, number porting, ring groups, etc.
- Multi-level auto attendants enable call routing to the correct person or device.
- Automated call recording and Vault integration help you discover and retain customers.
- The highest plan offers advanced reporting of voice activity with BigQuery.
Pros and Cons
| Pros | Cons |
|---|---|
| Easy Polycom desk phones and devices setup with a simple plug. | Supports international billing only in higher plans. |
| Other than the starter plan, the remaining plans provide this service in 14 different countries. | The initial plan supports only 1 user unless it’s added to the Google Workspace plan. |
| Unlimited domestic calling and US texting. | Perfect for using alongside other Google products only. |
Pricing
Google Voice’s Starter plan costs $10/user/mo. It’s available in the US for one user. If you want to add voice to your Google Workspace plan, then the plans are the following:
- Starter: $10/user/mo, for up to 10 users, availability in 10 countries, etc.
- Standard: $20/user/mo, for unlimited users, unlimited regional billing locations, and more.
- Premier: $30/user/mo, unlimited international billing locations, automatic call recording, etc.
8. CloudTalk
One of the widely used and best business phone systems service with coverage in 160+ countries is CloudTalk. Its most popular feature right now is real-time monitoring. You can check out its live dashboard of active calls, queue status, agent availability, etc.
Moreover, you’ll get analytics and reporting insights on call volume, wait times, and more. It also performs sentiment analysis to identify negative interaction patterns across your team.
Features
- Routing and inbound features, like call queuing, recording, and monitoring.
- Use a branded Caller ID that displays your company name and logo.
- Set multi-level call menus to guide callers to the right team.
- Calls multiple numbers at once and connects agents to the first person who answers.
- Answering machine detectors identify voicemail systems to instantly skip them.
- Generates automated call summaries and smart labels for conversation topics.
Pros and Cons
| Pros | Cons |
|---|---|
| It runs on decentralized, multi-carrier infrastructure. So, you don’t need on-premise hardware or maintenance contracts. | Relatively, it lacks in terms of its mobile app. |
| Integrates with 100+ tools, including HubSpot, Salesforce, Zendesk, Pipedrive, etc. | Reported some automation issues by its users. |
| It claims to increase the call volume by 81.7%. The outbound success rate increases by 2.5 times. It decreases waiting time by 80%. | Need for improvements on its customer support. |
| 4.1/5 TrustScore that shows that it’s a trusted business phone provider. | There can be a slight learning curve while using advanced features. |
Pricing
CloudTalk offers different prices for business phone systems and voice agents. Check out its pricing plans as a business phone service provider:
- Starter: $25/user/mo, basic call handling, basic outbound calling, etc.
- Essential: $29/user/mo, advanced call handling, outreach tools, and more.
- Expert: $49/user/mo, advanced monitoring and coaching, phone support, etc.
9. Verizon
If you want different business communication solutions, then here’s Verizon with top-notch network reliability. It connects your mobile device with the US’s most reliable 5G network for your personal and business communication.
Focusing on its VoIP system, it offers voice calling connectivity to help your team stay in touch with your customers, partners, and suppliers. It also offers phone features, like auto attendant, call transfer, call queues, voice mail, etc.
Features
- Offers emergency 911 services for your business and employees.
- Lets you record your message, give advertisements, or play music when on-hold.
- With call history, you can check incoming, outgoing, and missed calls.
- Users can view their web portal to check their call history, voicemail, etc.
- Its virtual receptionist helps customers self-select who they need to talk to.
- Parks incoming calls unless the first rep is available to pick up and help.
Pros and Cons
| Pros | Cons |
|---|---|
| Well-known and reputed provider. | There can be enhancements to the data analytics and reporting features. |
| Includes 45+ call features to improve your business productivity. | Comparatively, it’s expensive for individuals and businesses. |
| Offers several mobile and desktop apps, including those for video and audio conferencing. | You may be required to purchase and use Verizon-approved IP phones and adapters. |
| Lets you manage calls from anywhere you have an internet connection with its app and online dashboard. | Issues seen in call connections, refunds, account credits, etc. |
Pricing
Verizon is comparatively an exclusive business phone service with higher prices. It starts at $30 per month for 1 line. This plan includes 5GB ultra-wideband, unlimited data, satellite texting, etc.
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Wrapping Up
And that’s all for here!
These are the best business phone services for small businesses and enterprises. Among these best business phone service providers, we recommend using Nextiva.
Which small business phone service are you using or plan to use? Drop a comment. If you have any concerns, then ask the question. We’ll guide you!
Meanwhile, check out our other articles on the best SEO tools for business, choose a domain for your business, and essential features that every business website should have.
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